Privacy Policy

1. Information We Collect

When you reach out through our website's reservation form, we collect information you provide directly, including your name, email address, and phone number. We may also collect basic technical information such as your browser type and IP address for security and analytics purposes.

2. How We Use Your Information

We use the information you provide to:

• Respond to your reservation requests and confirm upcoming escape dates
• Communicate with you about cohorts, pricing, and availability
• Improve our website and guest experience
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with trusted service providers who help us operate our business (such as our booking and CRM platform), subject to confidentiality obligations. We may also disclose information when required by law.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. If you do not proceed with a booking, inquiry data is typically retained for no more than two years.

5. Security

We implement reasonable security measures — including reCAPTCHA and honeypot spam filtering on our forms — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at hello@fitescape.co.

7. Cookies

Our website may use cookies for analytics and security purposes. You can configure your browser to refuse cookies, though this may affect certain website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at hello@fitescape.co.